Privacy Policy
How billing actually works: EduOrbex subscriptions bought on this website are a one-time charge for the period you choose (1, 6 or 12 months). They do not auto-renew, so there is nothing to cancel — access simply ends on the expiry date unless you buy again. Purchases are made here on the web via Razorpay; the Android app is sign-in only and does not sell subscriptions.
EduOrbex ("we", "us", "our") operates the eduorbex.com website and the EduOrbex Android application (together, the "Service"). This policy describes what information we collect, why we collect it, how we use it, and the rights you have over it.
1. Information we collect
- Account information — when you subscribe, we collect your email address and payment reference from our payment processor (Razorpay). Subscriptions are sold on this website only; the Android app does not sell subscriptions. We do not receive or store your card number, UPI ID, or bank details.
- Usage information — anonymous, aggregate metrics about which topics are played, in which language, and how long. Collected via Plausible Analytics, which does not use cookies and does not track individuals across sites.
- Device information — your operating system, app version, and language preference, used to serve the correct content bundle and to reproduce bugs you report.
- Advertising and app-measurement identifiers (Android app only) — the app includes Google Analytics for Firebase and the Meta SDK. These collect your device's resettable Google Advertising ID, an app-instance identifier, and basic app events such as installing the app and opening it. We use this only to measure whether our advertising works — that is, to tell how many people who saw an advert went on to install EduOrbex. It is not linked to your name, and we do not use it to build a profile of you.
- Support communications — the contents of any email you send to us.
2. Information we do not collect
- We do not collect your name, phone number, address, or date of birth unless you volunteer them in a support message.
- We do not use tracking cookies on this website.
- We do not show advertisements inside the app, and no third party pays us to place ads in front of you.
- We do not sell, rent, or share personal information with data brokers.
3. How we use information
- To provide, maintain, and improve the Service.
- To verify your subscription status and unlock Pro content on your devices.
- To respond to your support requests.
- To measure whether our advertising works — how many people who saw an EduOrbex advert installed the app — so that we do not waste money on advertising that reaches the wrong people.
- To comply with legal obligations, including tax and payment-processor requirements.
4. Third-party services
- Razorpay — processes web subscription payments. Governed by its own privacy policy.
- Google Analytics for Firebase (Android app) — measures app installs and opens so we can tell whether our advertising works. Collects the Google Advertising ID and an app-instance identifier. Governed by Google's privacy policy.
- Meta (Facebook) (Android app) — measures installs that come from adverts we run on Facebook and Instagram. Collects the Google Advertising ID and basic app events. Governed by Meta's privacy policy.
- Plausible Analytics — anonymous usage metrics, no cookies, no personal data. Governed by Plausible's privacy policy.
- Cloudflare — CDN and DDoS protection. Governed by Cloudflare's privacy policy.
- Backblaze B2 — audio and asset storage. Governed by Backblaze's privacy policy.
5. Data retention
Account and subscription records are retained for as long as the account is active, plus 7 years thereafter to comply with Indian tax law (Income Tax Act §44AA and GST record-keeping rules). Anonymous analytics are retained for 24 months. Support emails are retained for 24 months.
6. Your rights
You may:
- Request a copy of the personal information we hold about you.
- Ask us to correct or delete your account information.
- Opt out of advertising measurement at any time, without losing any part of the Service: on Android, open Settings → Google → All services → Ads and choose Delete advertising ID (or reset it, if you prefer a fresh one). Once deleted, the app can no longer link an install to an advert.
- Withdraw consent for us to process your data (this will end the Service).
Subscriptions bought on this website are a one-time charge for the period you choose and do not auto-renew, so there is no cancellation step — access simply ends on the expiry date.
To exercise any of these rights, email [email protected]. We respond within 30 days.
7. Age restriction
EduOrbex is intended for users 18 years of age and older. The Service is designed for adult aspirants preparing for the UPSC Civil Services Examination and related competitive examinations in India. We do not knowingly collect personal information from anyone under 18. If a parent or guardian believes that a person under 18 has provided us with personal information, please contact [email protected] and we will promptly delete the account and associated data.
8. Changes to this policy
We may update this policy from time to time. Material changes will be announced by email (for subscribers) and on this page at least 14 days before taking effect.
9. Contact
EduOrbex
Email: [email protected]
Grievance Officer: as required by the IT Rules 2021, contact via the same email with subject "Grievance".