Refund & Cancellation Policy

Effective from: 3 August 2026 · Last updated: 3 August 2026

This Refund & Cancellation Policy ("Policy") governs refunds and cancellations for subscriptions to EduOrbex ("Service"), operated in India. It applies to all payments made via our payment processor Razorpay (web) and Google Play Billing (in-app on Android). By subscribing, you agree to these terms.

1. Subscription plans and pricing

EduOrbex currently offers the following subscription plans (launch pricing, valid for the first 10,000 subscribers; prices thereafter may increase):

• Monthly Plan: ₹299 for 1 month
• 6-Month Plan: ₹699 for 6 months
• Annual Plan: ₹999 for 12 months

All prices are in Indian Rupees (INR), inclusive of applicable Goods and Services Tax (GST) as required.

2. Cancellation of subscription

You may cancel your subscription at any time. Cancellation prevents further auto-renewal but, unless a refund is expressly granted under this Policy, does not entitle you to a refund of amounts already paid for the current billing cycle. You retain access to Pro features until the end of the current paid period.

• Web subscriptions (via Razorpay): Cancel by emailing [email protected] with the subject line "Cancel subscription". Include the email address associated with your account and the Razorpay Payment ID from your receipt.
• In-app subscriptions (via Google Play Billing): Cancel from Play Store → Menu → Subscriptions → EduOrbex → Cancel. Google Play's policies govern the timing and processing.

3. Refund eligibility

3.1 Cooling-off period (first-time subscribers only)

New subscribers are entitled to a full refund if requested within the following windows from the date of first purchase, provided no substantial usage of Pro-only content has occurred (Pro-only content usage is capped at 2 items):

• Monthly Plan: within 7 calendar days of first purchase
• 6-Month Plan: within 10 calendar days of first purchase
• Annual Plan: within 14 calendar days of first purchase

3.2 Service defect refund

If EduOrbex is materially defective (extended outage of more than 72 continuous hours, permanent removal of substantially all content, or repeated payment/billing errors caused by us), you are entitled to a pro-rated refund of the unused portion of your subscription, minus a ₹99 administrative fee for annual plans only.

3.3 Duplicate or erroneous charge

If you have been charged multiple times for the same subscription due to a technical error, all duplicate charges will be refunded in full within 5–7 business days of receiving your request.

4. Non-refundable situations

Refunds will not be granted in the following cases:

• Requests made after the cooling-off period (Section 3.1) has ended;
• Change of mind after substantial usage of Pro-only content;
• Auto-renewals that occurred because cancellation was not requested before the renewal date;
• Refund requests arising from violation of our Terms of Use (including account sharing, redistribution of content, or attempted circumvention of paywall);
• Chargebacks initiated with your bank without first contacting us — we will contest such chargebacks and provide the payment processor with all supporting evidence;
• Any dissatisfaction with exam results or preparation outcomes — EduOrbex is a study aid, not a guarantee of any examination outcome.

5. How to request a refund

1. Email [email protected] with the subject line "Refund request".
2. Include in the email:
   • Email address associated with your EduOrbex account
   • Razorpay Payment ID (from your billing confirmation email)
   • Plan purchased (Monthly / 6-Month / Annual)
   • Date of purchase
   • Reason for the refund request
3. We will acknowledge your request within 3 business days.
4. If approved, the refund will be initiated within 7 business days of approval.
5. The refund will be credited to your original payment method within 5–10 business days of initiation. Actual credit timing depends on your bank or card issuer.

6. Google Play refunds

For subscriptions purchased inside the Android app via Google Play Billing, refunds are handled by Google Play under Google's own refund policy. Request a refund via Play Store → Menu → Subscriptions → EduOrbex → Report a problem → Request a refund. We honour any refund Google approves; we do not process Google Play refunds directly.

7. Method of refund

Refunds will be credited to the same payment instrument used for the original transaction (UPI, credit card, debit card, netbanking, wallet). We do not offer cash refunds, cheque refunds, or credits to alternate payment methods.

8. Currency

All refunds will be processed in Indian Rupees (INR). Any foreign exchange difference resulting from conversion by your card issuer or bank is beyond our control and is not refundable.

9. Auto-renewal notice

Subscriptions purchased via Razorpay's subscription flow will auto-renew at the end of each billing cycle at the then-current price unless you cancel at least 24 hours before the renewal date. You will receive a reminder email at least 7 days before each renewal. To avoid an unwanted renewal, cancel at least 24 hours before the renewal date.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified to active subscribers by email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Policy.

11. Contact for refund and cancellation queries

EduOrbex
Email: [email protected]
Response time: within 2 business days for general queries; within 3 business days for refund requests.
Business address: available on request to registered subscribers.

12. Grievance redressal (IT Rules 2021)

If you are dissatisfied with the resolution of a refund or billing grievance, please contact our Grievance Officer at [email protected] with the subject "Grievance". Grievances will be acknowledged within 24 hours and resolved within 15 days, as required by Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.