Delete your account and data
This page lets you permanently delete your EduOrbex account and all associated personal data. Submit the form below and we will acknowledge within 3 business days and complete deletion within 30 days, as required by the Digital Personal Data Protection Act 2023 and Google Play policy.
Request account deletion
1. What gets deleted
When you submit the form above, we permanently remove:
- Your EduOrbex account (email address and password hash)
- Your subscription record (Pro access ends immediately on deletion)
- Usage analytics tied to your account identifier
- Any support conversations linked to your account
2. What is retained (and why)
The following limited records are retained for legal/tax compliance and cannot be deleted immediately:
- Payment transaction records — retained for 7 years per Income Tax Act §44AA and GST record-keeping rules. Contains transaction ID, amount, date; no other personal identifiers.
- Aggregated anonymised usage statistics — no personal identifiers, cannot be traced back to you.
3. Timeline
- Within 3 business days — we acknowledge your request.
- Within 30 days — your account and personal data are permanently deleted.
- You receive a confirmation when deletion is complete.
4. Before you submit — active subscriptions
If you have an active subscription, cancel it before requesting deletion so it does not auto-renew:
- Web (Razorpay): reply to your billing confirmation email requesting cancellation.
- Android (Google Play): Play Store → Menu → Subscriptions → EduOrbex → Cancel.
Deletion proceeds automatically once cancellation is complete.
5. What you cannot recover
Deletion is permanent. Your account, progress, and subscription history cannot be restored. If you want to use EduOrbex again in the future, you'll create a fresh account and start a new subscription.
6. Alternative contact
If the form above does not work for any reason, you can also visit our Contact page for other ways to reach us. All deletion requests, regardless of channel, follow the same 3-day acknowledgment and 30-day completion timeline.
7. Grievance redressal (IT Rules 2021)
If your deletion request is not addressed within the stated timeline, you may escalate to our Grievance Officer via the Contact page with the subject "Grievance". Grievances are acknowledged within 24 hours and resolved within 15 days, as required by Rule 3(2) of the IT (Intermediary Guidelines) Rules, 2021.